Here is a list of some of our most frequently asked questions and problems that regularly come up in the day to day running of the website and our products and/or services. Hopefully this summary should give you a better understanding of the different questions that you may have surrounding them, however you can always speak to us on Live Chat if required.
We understand that finding out the correct measurements isn't always as simple as it seems. We have provided diagrams and drawings on most products, where possible, to ensure our customers have a good understanding of what measurement is needed for a good fit.
To help aid our customers, we also have a number of guides available including:
Guides can also be found under their relevant categories.LDPE stands for Low Density Polyethylene and is a thermoplastic which is widely used for a huge range of different applications. We use LDPE plastics for products such as our Tube Inserts, Chair Feet and Cap related products, thanks to its lightweight but durable properties.
For more information please see our Plastic Abbreviations Guide for all abbreviations used on site.We are always happy to offer returns on products if they aren't the right size, variation etc. We can either offer you a full refund or you are able to swap for a preferred product up to the original order value, if required.
All items wanting to be returned must be sent back to our main office after being accepted for return following completion of this returns form, referring to our returns policy, where necessary.
Please note that Sage Pay or Stripe can now be used for Debit & Credit Card Payments.
To process an order from outside of the UK through our website, please use PayPal as currently SagePay does not support international payments on our account. Alternatively, a pro-forma can be sent for a bank transfer.
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