- End Caps
- Plugs & Stoppers
- Tapered Bungs
- Silicone Plugs
- EPDM Tapered Plugs
- Blanking Plugs
- Plugs For Tubes
- Door Stoppers
- Push Stoppers
- Snap Fit Bushes
- Tapered Plugs
- Flanged Barrel Plugs
- Threaded Plugs
- Threaded Sealing Plugs
- Fir Tree Plugs
- Snap Fit Plugs
- Washer Masking Plugs
- Pipe End Plugs
- Finned Hole Plugs
- Ventilation Plugs
- Tube End Plugs
- Measurement Guide
- Furniture & Chair Feet
- Tube Inserts
- High Temp Masking
- Adjustable Feet
- General Adjustable Feet
- Slotted Head Adjustable Feet
- Low Profile Adjustable Feet
- Weight Rated Articulating Feet
- Weight Rated Tilting Feet
- Rubber Adjustable Feet
- Polyamide Adjustable Feet
- One Piece Adjustable Feet
- Metal Adjustable Feet
- Tilting Adjustable Feet
- Machinery Mounting Feet
- Stainless Adjustable Feet
- Washing Machine Feet
- Hexagon Adjustable Feet
- Levelling Feet
- Ready To Install Sets
- Threaded Fittings & Fixings
- Fitting Guide
- Cable Management
- Fixings & Fasteners
- Edging Strips
- Bushes, Spacers & Washers
- Gaskets & Rubber Seals
- Industrial Hardware
- Knobs, Grips & Handwheels
- Pipe & Flange Protection
- Scaffold Protection
- School & Office Products
- Castor Wheels
- Cable Management
- Adjustable Threaded Feet
- Chair & Furniture Glides
- Chair & Furniture Inserts
- Desk Tidies
- Feet For School Chairs
- Handwheels & Knobs
- Hardware Products
- Plastic & Rubber Ferrules
- Playground Nut Covers
- Push In Type Feet
- Screw On Rubber Feet
- Stick On Feet & Gliders
- Threaded Tube Inserts
- Packing Tapes
- Heat Shrink
- New Products
- Custom Moulding Services
Frequently Asked QuestionsHere is a list of some of our most frequently asked questions and problems that regularly come up in the day to day running of the website and our products and/or services. Hopefully this summary should give you a better understanding of the different questions that you may have surrounding them, however you can always speak to us on Live Chat if required.
Summary of most popular questions
- Delivery Costs
- Free Samples
- Delivery Restrictions
- Order Collection
- Redeeming A Coupon
- Redeeming Loyalty Points
- Material Abbreviations
- International Shipping
- Opening An Account
- International Payments
- Data Removal Requests
How much is delivery going to cost?
We offer a free 3-5 Day Delivery service for all orders over £15 through our website, with £4.85 2nd Class Services available for orders below £15. If you are looking for a faster service we also offer tracked services including Next Day Delivery (£12.50) & Guaranteed AM Delivery (£19.90) at competitive rates, along with Saturday Delivery which can be purchased at checkout.
How long will it be before I get my items?
We keep a huge level of stock and aim to get every order out on the same day, however we are currently running a 1-2 day handling time due to the volume of smaller orders we are receiving. In most cases you can expect delivery any time from 1-3 days (depending on delivery choice). However, there may be rare occurrences of post delays, although this is something we endeavour to keep you updated on. Next day services are on a working day basis, and have a cut off time of 4pm.
Can I get a free sample?
We offer free samples across the majority of our product ranges, however due to the nature of these requests each one is authenticated by a member of our sales team. We recommend to double check contact details to ensure that contact can be made, otherwise we will be unable to send your sample.
Why can I not see Next Day Services for Northern Ireland & Scotland?
Unfortunately due to courier restrictions in these area's we have restricted next day services to these locations, postcodes effected include (but are not limited to) AB, DD, DG, EH, FK, G, HS, IV, KA, KW, KY, PA, PH, ML, TD, ZE, BT, if you have any questions feel free to give us a call, or use our contact us page.
Can I come and collect my order in person?
We love to speak and engage with our customers; however, as the warehouse staff are usually busy, we appreciate a call beforehand to avoid disappointment. This also allows us to get your order ready for pick up as soon as possible. To arrange a collection, please contact a member of staff via phone or online.
How can I redeem a coupon code?
Coupon codes are redeemable at the cart page, before you click the button to 'checkout securely' (or the PayPal button). A click able link detailed 'I have a gift or voucher code' can be seen, which should be clicked so that your coupon can be entered. Please note this is displayed in quite small text, click for visual guide.
How can I redeem my Loyalty Points?
Loyalty Points can be redeemed at checkout, at the 'order summary' section just before you choose payment method. Please note that you must be logged in beforehand (holding a genuine account) for the system to register your points, this also applies if you're placing your first order, to make sure the system registers the points to your account. Click for visual guide.
Do you ship outside of the UK?
We are proud to offer global shipping to reach our international customers, although the price of delivery may vary depending on the location and order size. If you require a special form of delivery or fulfilment then it can be arranged, but it is always best to contact us beforehand to confirm.
Do you offer Custom Moulding services?
Yes we do, we offer a wide range of Custom Moulding services and have years of manufacturing experience to help get your project off the ground. Examples of services offered include Dip & Injection Moulding. You can find an overview of our custom moulding services here.
I'm not sure what part I need
We're always here to help, so if you're unsure of what part you need for a specific application then please do not hesitate to give one of our friendly, expert Sales Team a call and they can assist you. Alternatively, we're regularly active on the Live Chat and are always open for questions.
Live Chat can be found on the bottom right of the page when viewed on a desktop.
To speak with our Sales Team, please call on 01233 713 581.
Do I need to open an account to place an order?
No. All we need from you when placing an order are your basic contact details and delivery address. You can, of course, choose to create an account if you like and this can provide benefits such as reward points, customer area and a faster checkout for future purchases. Learn more about rewards here.
Is there a minimum order value?
No, we no longer have a minimum order value through our website! We do offer free delivery on orders £15 and above however, so it may be worth adding a few more items if you're close.
Am I liable for import tax on International Shipments?
Shipments made internationally (outside of the EU) may be liable for customs tax or import taxes when reaching the destination country. It is worth noting that we (Vital Parts Ltd) are not liable for these charges, taking steps beforehand to ensure the correct taxes and declarations are made when the item(s) leave our warehouse. Considerations should be made before your purchase, and should be checked if there are any concerns.
I don't know what I should be measuring
We understand that finding out the correct measurements isn't always as simple as it seems. We have provided diagrams and drawings on most products, where possible, to ensure our customers have a good understanding of what measurement is needed for a good fit.
To help aid our customers, we also have a number of guides available including:
Tube Inserts Measurement Guide.- Adjustable Feet Measurement Guide - Chair Feet Measurement Guide
End Caps Measurement Guide - Plugs & Stoppers Measurement Guide - High Temp Masking Guide
Guides can also be found under their relevant categories.
You don't have the size of product that I need - can you get it for me?
Yes, we are always able to assist in finding the right size for you and your application, although the lead time may be a little longer than it would normally. Feel free to get in touch if you would like us to source or produce a particular size of product.
You don't have the product variant I require - are you able to produce it for me?
In most cases we are more than happy to create a specific product variant for you, especially one that is based around a current product that we offer. For these types of enquiries please give us a call on 01233 713581 or contact us using our Contact Us page.
What are the differences between silicone & EPDM caps / plugs?
The differences between the two come down to their resistive properties with silicone being better at resisting high temperatures and EPDM being better for resisting acids and alkalis. Therefore, for basic masking uses within industries such as powder coating, silicone would be recommended over EPDM.
What is LDPE and what does it mean?
LDPE stands for Low Density Polyethylene and is a thermoplastic which is widely used for a huge range of different applications. We use LDPE plastics for products such as our Tube Inserts, Chair Feet and Cap related products, thanks to its lightweight but durable properties.
For more information please see our Plastic Abbreviations Guide for all abbreviations used on site.
What's the difference between the Polyester and the Polyimide Tape?
Polyester Tape is one of our best selling forms of high temperature tape, coming with a range of good properties which make it an ideal masking solution within automotive and 3D printing industries. Polyimide Tape, on the other hand, is built for extremely high temperatures, with heat resistance going up to 260c.
What are the load ratings on your Masking Hooks?
The load ratings of each hook differs depending on the style, width and length chosen. For a full overview of their load capacities including a table to reference, please see our Hooks Load Rating page.
Do you offer returns on your products?
We are always happy to offer returns on products if they aren't the right size, variation etc. We can either offer you a full refund or you are able to swap for a preferred product up to the original order value, if required.
All items wanting to be returned must be sent back to our main office after being accepted for return following completion of this returns form, referring to our returns policy, where necessary.
Can I track the whereabouts of my order?
We offer tracking for all tracked delivery services such as our next day and special delivery options. A tracking link should be sent through to your email along with the order confirmation. As standard we offer free 3-5 day shipping on all orders, although a lot of customers find products arriving in 2-3 working days.
What payment methods do you accept?
Please note that Sage Pay is now used for Debit & Credit Card Payments.
How do I pay for my order outside of the UK (Internationally)?
To process an order from outside of the UK through our website, please use PayPal as currently SagePay does not support international payments on our account. Alternatively, a pro-forma can be sent for a bank transfer.
How do I request my data to be removed from your records?
Can't find your question here?
If you cannot find the answer you desire here, then please contact us by filling out our contact form. Alternatively you can give us a call and we'd be happy to answer your queries.