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Frequently Asked Questions

How fast can I get my order?
Need your parts tomorrow? Our rapid same day dispatch has got you covered! Simply place your order before 4pm Mon-Thurs or 2pm Friday and select our Next Day Delivery service in the shopping cart. We also offer Guaranteed AM delivery when required, in addition to a Saturday delivery option.

If you don't mind waiting, we have a Free delivery method for orders over £30, and an economic £4.85 2nd Class delivery for orders between £10-£30.

Can I get a Free Sample?
Free Samples can be requested through our product pages, displayed in the sizing table beside the product you require. Please note you can always give us a call on 01233 713 581 or contact us on Live Chat to discuss samples.

Do I need to Sign Up for an account?
You do not need to sign up to place an order, but it is recommended if you'd like to gain loyalty points, giving discount off future orders. To learn more about loyalty points, please view our rewards scheme page.

I am not sure what parts I need?
If you're unsure which part you need then please do not hesitate to give one of our friendly Sales Team a call on 01233 713 581 and they can assist you. Alternatively, we're active on Live Chat during office hours. You can open this using the button in the bottom right corner of the website. Alternatively, you can write to us using our contact form.

Do you offer Returns on Products?
We offer a return period on all of our products to give you peace of mind, to view our policies and learn more about this process should it be required, please see our returns policy page.

Can you supply different colours of this product?
In most cases we have the facilities to offer you different colours of a product, specific to your requirements. Minimum order quantities may apply depending on the manufacturing technique in question, but please get in touch with any queries you may have.

Is there a minimum order value?
Please note that there is a minimum order value of £10 through our website (inclusive of VAT).

If you're new to our website you may want to check out our frequently asked questions section for answers to common customer queries.

What do these abbrievations mean?
While browsing the website you may come across abbreviations used for material names that you are unfamiliar with. You can find an explanation for these in our material abbreviations guide.

Vital Parts ltd - Reviews UK
Vital Parts is rated 4.79 stars by Reviews.co.uk based on 1209 merchant reviews
Vital Parts UK, Unit 17 Palace Industrial Estate, Bircholt Road, Maidstone, Maidstone, ME15 9XU